Frequently Asked Questions

Transparent answers to help you make the right energy choice.

Do your products come with a warranty?

Yes. Our 550W Mono panels carry a 25-year linear performance warranty. Inverters and Lithium batteries typically come with a 2 to 5-year manufacturer's warranty, supported by HelioVolt technical assistance.

Can I collect my order or do you deliver?

You can collect your items for free at our Nairobi Collection Point (our partner shop). We also offer organized delivery across Kenya via trusted logistics partners for a small fee.

Why do you insist on 100% Pure Copper cables?

Safety is our priority. Cheap CCA (Aluminium) cables cause 90% of solar fires in Nairobi. Our 100% Copper PV cables ensure maximum power transfer and prevent overheating in your system.

Can you handle commercial systems up to 50kVA?

Absolutely. We specialize in engineering and supplying hardware for large-scale systems. Use our Calculator to estimate your needs or book a site survey.

Didn't find your answer?

Our technical team is available on WhatsApp for direct consultations.

Ask a Technician