HelioVolt Solar FAQs: Transparency & Technical Truth

Do your products come with a warranty?

Yes. Our 550W Mono panels carry a 25-year linear performance warranty. Inverters and Lithium batteries typically come with a 2 to 5-year manufacturer's warranty, supported by HelioVolt technical assistance.

Can I collect my order or do you deliver?

You can collect your items for free at our Nairobi Collection Point (our partner shop). We also offer organized delivery across Kenya via trusted logistics partners for a small fee.

Why do you insist on 100% Pure Copper cables?

Safety is our priority. Cheap CCA (Aluminium) cables cause 90% of solar fires in Nairobi. Our 100% Copper PV cables ensure maximum power transfer and prevent overheating in your system.

Do you support Net Metering in Kenya?

Absolutely. We supply EPRA-approved grid-tie and hybrid inverters that are fully compatible with Kenya Power’s Net Metering program, allowing you to feed excess power back into the grid and lower your monthly bill further.

Can I expand my system later?

Yes. Our systems are built on Modular Architecture. You can start with a 5kVA setup and scale to 50kVA+ by simply paralleling more inverters and lithium banks without replacing your initial investment.

What is the difference between your Lithium batteries and standard ones?

We exclusively stock LiFePO4 (Lithium Iron Phosphate) technology. Unlike standard lead-acid batteries, these offer 6,000+ cycles, 90% Depth of Discharge, and a 10-year lifespan, making them the most cost-effective storage for Nairobi homes.

Can you handle commercial systems up to 50kVA?

Absolutely. We specialize in engineering and supplying hardware for large-scale systems. Use our Calculator to estimate your needs or book a site survey.

Frequently Asked Questions